Frank Hemel
269-370-3000 | [email protected]
TOP ACHIEVING SALES & SERVICE PROFESSIONAL
Sales Manager | Account Manager | Trainer | B2B | Event & Show Coordinator
Passionate and dedicated leader with extensive experience in sales (20+ years), training (10+ years), and marketing (15+ years) in automotive, powersports, and financial industries. Entrepreneurial-minded professional that has successfully owned and developed business operations from ground up. Produces record growth within short periods of time with innovative programs, products, training, and sales techniques. Analyzes customer needs and provide strategic solutions to complex problems. Utilizes excellent communication & interpersonal skills to lead teams to optimal performance and develop & maintain customer and partner relationships. Strong ability to simultaneously manage and service 1000+ accounts, transforming vendors & customers into valued business partners.
Key Skills
Sales | Management | B2B Customer Support & Service | B2B Business Partner | Training | Closing Skills
Business Development | Account & Territory Management | Contract Negotiations | Market & Competitive Analysis
Consultative/Solution Selling | Pricing & Proposals | Customer Acquisition Strategies | Growth Strategy
PROFESSIONAL EXPERIENCE
509 SNOWMOBILE AND DIRT/ TETON OUTFITTERS/ POLARIS, Spokane, WA | 2017-2018
Regional Sales Manager, Sales Representative / Business Partner / B2B
Exercises high energy and attention to detail in managing sales, marketing, and servicing in assigned territory (Dakotas to Michigan) including 160+ dealer partnerships with four outside account managers. Increased brand awareness in Oregon, Texas, Louisiana, Oklahoma, Missouri without rep support. Multi-faceted and passionate contributor to day-to-day activities of several areas including warehouse, inventory, design input, marketing, event and show coordination, support, sales, and management. Establishes short- and long-term strategies for territories to support Outside Sales Representatives and promote growth. Identify new opportunities through assessment of sales metrics and market research. Perform dealer inventory and needs analysis to provide product solutions that meet requirements.
WESTERN POWERS SPORTS / FLY RACING OEM/DISTRIBUTOR, Boise ID | 2016-2017
Inside Sales Representative / Business Partner / B2B
Designed and implemented territory management and account growth strategies. Quickly responded to 125+ dealer needs and requests, involving resources as necessary, to deliver solutions and produce sales. Provided outstanding customer service by identifying and actively addressing dealerships needs and requests. Developed and maintained awareness of market behavior and competitive trends, responding accordingly. Introduced and demonstrated new products, using sales samples, catalogs, and web to emphasize features and benefits.
CRAIG POWERSPORTS / STEAMBOAT LLC, Craig & Steamboat, CO | 2010—2016
Finance and Warranty Director / Sales
Performed customer needs, product analysis, reviewed client financial where-with-all to upsell fun factor products. Coordinated appropriate customer financing with indirect lenders then finalized, deals addressing unique state compliance issues. Provided meaningful input in advertising, forecasting, product training, and business meetings.
RF HOME MORTGAGE, Kalamazoo, MI | 2004—2008
Owner/General Manager
Directed and managed six-person team and all business functions, including strategy development, operations, sales/marketing, financial management, compliance, and human resources. Developed and implemented all processes and procedures to govern operations. Crafted and produced corporate identity, marketing collateral, advertising, and Web presence.
Outside Sales / B2B
Successfully trained and coached bank and mortgage company customers on techniques to increase product sales. Generated leads, established relationships, and closed deals on mortgage products with banks and mortgage companies. Planned and deployed marketing initiatives; trained and coached new sales personnel
SPX CORPORATION, Kalamazoo, MI |1999-2001
Service Account Manager / Inside Sales / B2B / OEM
Planned and conducted sales of corporate products and services among dealerships, franchises and customer base. Analyzed and defined target markets and established, cultivated and managed strong customer relationships. Oversaw administrative functions and reporting.
BANC ONE FINANCIAL SERVICES, Mishawaka, IN |1996 - 1999
Sales Mortgage Specialist
Consulted with customers to identify needs and provide product knowledge for appropriate mortgage selection. Managed refinancing and debt-consolidation loans for existing customers. Balanced priorities on multiple simultaneous projects and coordinated with various groups, ensuring timely closing.
EDUCATION, CERTIFICATIONS & AFFILIATIONS
BS, Automotive / Heavy Equipment Business Management, Ferris State University, Big Rapids, MI
ASE Master Auto Body Technician, Multiple General Motors Certifications, Dealership University
Multiple Powersports Training: Can-Am, Ski-Doo, Polaris, Yamaha, Kawasaki, Suzuki, Gart Sutton Training
Professional Affiliations
Society for Advancement in Management | American Home Builder Association | Junior Achievement Volunteer
www.MichCanSka.com Snowmobile Club | Idaho Adventure Bike, www.koracing.20megsfree.com
269-370-3000 | [email protected]
TOP ACHIEVING SALES & SERVICE PROFESSIONAL
Sales Manager | Account Manager | Trainer | B2B | Event & Show Coordinator
Passionate and dedicated leader with extensive experience in sales (20+ years), training (10+ years), and marketing (15+ years) in automotive, powersports, and financial industries. Entrepreneurial-minded professional that has successfully owned and developed business operations from ground up. Produces record growth within short periods of time with innovative programs, products, training, and sales techniques. Analyzes customer needs and provide strategic solutions to complex problems. Utilizes excellent communication & interpersonal skills to lead teams to optimal performance and develop & maintain customer and partner relationships. Strong ability to simultaneously manage and service 1000+ accounts, transforming vendors & customers into valued business partners.
Key Skills
Sales | Management | B2B Customer Support & Service | B2B Business Partner | Training | Closing Skills
Business Development | Account & Territory Management | Contract Negotiations | Market & Competitive Analysis
Consultative/Solution Selling | Pricing & Proposals | Customer Acquisition Strategies | Growth Strategy
PROFESSIONAL EXPERIENCE
509 SNOWMOBILE AND DIRT/ TETON OUTFITTERS/ POLARIS, Spokane, WA | 2017-2018
Regional Sales Manager, Sales Representative / Business Partner / B2B
Exercises high energy and attention to detail in managing sales, marketing, and servicing in assigned territory (Dakotas to Michigan) including 160+ dealer partnerships with four outside account managers. Increased brand awareness in Oregon, Texas, Louisiana, Oklahoma, Missouri without rep support. Multi-faceted and passionate contributor to day-to-day activities of several areas including warehouse, inventory, design input, marketing, event and show coordination, support, sales, and management. Establishes short- and long-term strategies for territories to support Outside Sales Representatives and promote growth. Identify new opportunities through assessment of sales metrics and market research. Perform dealer inventory and needs analysis to provide product solutions that meet requirements.
- Achieved 200-300% of goals at each event show by analyzing strengths and training each member of five-person team, reconfiguring show display to enhance presentation of target product & increase brand vision, and building client relationships.
- Boost sales 40% over current year and grew additional 40% over following year with inherited nine-state territory with four outside sales reps, achieving goals two years in advance through high-quality dealer and rep support.
- Increase brand awareness in five states through cold calling, solicitation, innovative marketing strategies, and relationship building, resulting in surpassing sales goals by over 20% in two months.
- Accelerated growth 70% as regional manager, managing nine out of 10 top accounts with excellent customer service that meets and exceeds customer needs.
WESTERN POWERS SPORTS / FLY RACING OEM/DISTRIBUTOR, Boise ID | 2016-2017
Inside Sales Representative / Business Partner / B2B
Designed and implemented territory management and account growth strategies. Quickly responded to 125+ dealer needs and requests, involving resources as necessary, to deliver solutions and produce sales. Provided outstanding customer service by identifying and actively addressing dealerships needs and requests. Developed and maintained awareness of market behavior and competitive trends, responding accordingly. Introduced and demonstrated new products, using sales samples, catalogs, and web to emphasize features and benefits.
- Identified and grew new business 120%+ across US, selling power sports products to dealerships while promoting WPS house-brands and company objectives.
CRAIG POWERSPORTS / STEAMBOAT LLC, Craig & Steamboat, CO | 2010—2016
Finance and Warranty Director / Sales
Performed customer needs, product analysis, reviewed client financial where-with-all to upsell fun factor products. Coordinated appropriate customer financing with indirect lenders then finalized, deals addressing unique state compliance issues. Provided meaningful input in advertising, forecasting, product training, and business meetings.
- Achieved up to 70% close rate, more than double national average, by incorporating 3-touch system that delivered growth in financial department.
- Helped increase profits by 24% at Craig location through accessory cross sales and growing warranty product sales by 45%, achieving 69% overall sales increase.
- Boosted revenue per unit 56% in Steamboat finance department with implementation of new programs, products, training, and sales techniques.
RF HOME MORTGAGE, Kalamazoo, MI | 2004—2008
Owner/General Manager
Directed and managed six-person team and all business functions, including strategy development, operations, sales/marketing, financial management, compliance, and human resources. Developed and implemented all processes and procedures to govern operations. Crafted and produced corporate identity, marketing collateral, advertising, and Web presence.
- Boosted employee proficiency through training and use of multiple specialized computer programs.
- Expanded market presence and public awareness by Identifying, developing, and deploying effective marketing initiatives.
- Leveraged organizational and multitasking skills to successfully manage internal/external customers and consistently surpass sales goals.
Outside Sales / B2B
Successfully trained and coached bank and mortgage company customers on techniques to increase product sales. Generated leads, established relationships, and closed deals on mortgage products with banks and mortgage companies. Planned and deployed marketing initiatives; trained and coached new sales personnel
- Managed 100+ accounts including product training and utilization of persuasive skills to maximize sales.
SPX CORPORATION, Kalamazoo, MI |1999-2001
Service Account Manager / Inside Sales / B2B / OEM
Planned and conducted sales of corporate products and services among dealerships, franchises and customer base. Analyzed and defined target markets and established, cultivated and managed strong customer relationships. Oversaw administrative functions and reporting.
- Achieved 25% sales increase for Eastern Division in 2000 through aggressive follow-up on leads and recapturing lapsed accounts.
BANC ONE FINANCIAL SERVICES, Mishawaka, IN |1996 - 1999
Sales Mortgage Specialist
Consulted with customers to identify needs and provide product knowledge for appropriate mortgage selection. Managed refinancing and debt-consolidation loans for existing customers. Balanced priorities on multiple simultaneous projects and coordinated with various groups, ensuring timely closing.
- Selected as Top Monthly Sales Producer, Top Monthly Insurance Producer, and Top Annual Insurance Producer within entire US.
EDUCATION, CERTIFICATIONS & AFFILIATIONS
BS, Automotive / Heavy Equipment Business Management, Ferris State University, Big Rapids, MI
ASE Master Auto Body Technician, Multiple General Motors Certifications, Dealership University
Multiple Powersports Training: Can-Am, Ski-Doo, Polaris, Yamaha, Kawasaki, Suzuki, Gart Sutton Training
Professional Affiliations
Society for Advancement in Management | American Home Builder Association | Junior Achievement Volunteer
www.MichCanSka.com Snowmobile Club | Idaho Adventure Bike, www.koracing.20megsfree.com
